QUIZ 1 TQM

A Pareto chart:

• Shows causes and effects of quality problems
• Shows the prevalence of the various types of defects that have been found
• Is not useful when first studying a quality problem
• Has both upper and lower specification limits

A cause-and-effect diagram:

• Identifies common causes of quality defects
• Is often used in conjunction with a Pareto chart
• Is also called a fishbone diagram
• All of the above are true

Poka-yoke is:

• Designing products for multiple uses
• A workforce that is likely to make mistakes
• A service designed for the customer
• Designing a process so that it can only be performed correctly

Who determines the level of quality of a product/service?

• The supplier

• The CEO

• The quality control manager

• The customer

What is the key skill required for successful organisational change?

• Leadership

• Motivation

• Communication

• Engagement

What is the main disadvantage of only using quality control to check the quality of a product?

• There will be an increase in waste

• It's a waste of time

• Customers won't notice a few faults

• Staff will find it very difficult

Other than improving the quality of the product, what other advantage is there to using quality circles?

• They are cheap to run

• They can motivate staff who feel involved and responsible

• They improve the quality of the product

• Means that managers don't have to be involved

When is the quality of the product checked using quality assurance methods?

• At the end of the production process

• Never

• At the start of the production process

• At each stage of the production process

Who develop fishbone or cause-and-effect Diagram?

• Kaoru Ishikawa
• W Edwards Deming
• Juseph Juran
• Philp Crosby

What is the term that refers to expert in quality management?

• Quality Professor
• Quality Guru
• Quality Auditor
• Quality Council