PC Repair 1001 Exam Practice #1

You are a PC Support technician and you have been asked to select components to build a computer that will be used for CAD/CAM (Computer Aided Drafting/Computer Aided Manufacturing). Which components are the BEST TWO choices?

• MIDI sound card

• Onboard graphics

• Triple channel memory

• TV tuner

• Socket 1366 CPU

A technician is not able to boot to Windows OS. A “no boot device found” message appears on the screen when the computer restarts. Which of the following is the MOST likely cause of the error message?

• HDD is set to Cable Select.

• A bootable HDD is not recognized in the BIOS.

• Corrupt files in the operating system.

• A rootkit has been installed.

There are several alternatives available to satisfy the built-in mass storage needs of computers. Which of the following are current hard drive technologies? (Choose three.)

• Magnetic drive

• Tape drive

• Hybrid drive

• Solid State Drive

• Floppy disk

You have been called in to help a user who has a monitor problem. She says that her images are stretched weirdly and that it causes the proportionality of the image to be off. What is the MOST probable cause of this condition?

• The calibrate color setting is off

• The resolution is set incorrectly for this monitor

• The monitor has dead pixels

• Your browser zoom is set incorrectly

You have been called in by a user that complains that nothing happens when he pokes at his iPhone. Your first step is to try to replicate and sure enough the touch screen is unresponsive. Which of the following solutions would you try first? (Choose two.)

• Click Start > Device Manager and reset the touch screen driver

• If there is a case or screen protector, remove it

• Wipe the screen with window cleaner

• Restart the device

• In classic view, open Control Panel and click Settings

You have just upgraded a Windows workstation by adding a new SATA hard disk and an external SATA Blu-ray burner. When you restart the system, you are not able to access the new hard disk in File Explorer but the Blu-ray burner is recognized. What is the most probable solution for this failure?

• Use Device Manager to “Scan for hardware changes”

• Double check cable connections. Swap for new cable if possible

• Check UEFI BIOS and ensure SATA controller is enabled

• Check and set AHCI settings

• Use Disk Management console to initialize and format the disk

You are on the phone with a customer who can’t connect to the Internet with his new Windows laptop from his home office network which uses DHCP and issues addresses in the range of 192.168.1.1. to 192.168.1.50. You have him check the properties of his network adapter and find that his IP address is 169.254.0.220. What would cause this condition?

• The network adapter has failed

• Network adapter not reaching DHCP server

• Misconfigured TCP/IP settings

• NetBIOS over TCP/IP disabled

You are replacing a failing 500GB Laptop hard drive. The laptop is currently running Windows 8. What hard drive type would you be looking for as a comparable replacement both technically and in terms of budget?

• 5400 RPM 2.5″

• 5400 RPM 3.5″

• SSD

• Hybrid

A recent Microsoft update is causing any machine that uses the GeForce chipset to display diagonal lines. Your company’s last major PC purchase all use this chipset. You have been on the phone dealing with the customers and walking them through the driver rollback process which takes about 10 min. This has been going on all morning. It is now approaching your lunch hour and the phone rings. What should you do?

• Let it go to voicemail, this is your lunch hour.

• Answer and set up a time with the user for after your lunch hour.

• Advise the customer that everyone is having the problem and therefore call volume is such that they will be handled in order.

• Listen to the issue as described by the user, then walk him through the process at his pace.

You are evaluating smartphones to be supplied to key employees in your company. You have the selection narrowed down to two models. They are equivalent in all areas except one uses a stylus as opposed to simple touch. Which of the following statements are true? (Choose all that apply.)

• The stylus based screen uses capacitive technology

• The touch based screen uses resistive technology

• The stylus based screen uses resistive technology

• The touch based screen uses capacitive technology

• Capacitive screens are preferable if you wear rubber gloves when using them