Higher Admin Revision

Deciding when it is appropriate to ask someone else to do some of your tasks is:

• Assertiveness

• Delegation

• Negotiation

• Control

Being able to say no when necessary when you have taken on too much work is:

• Delegation

• Control

• Prioritising

• Assertiveness

This is a document that allows employees to formally record areas of strengths and areas for training and development.

• Action Plan

• To Do List

• Gantt Chart

• Personal development Plan

This is a document that could be prepared to help plan a long-term project and show the tasks that need to be completed, an estimate of how long the tasks should take and any notes to explain actions.

• Gantt Chart

• Personal Development Plan

• Action Plan

• To Do List

This is a document that an individual could use on a day-to-day basis to remind them of the tasks that need to be completed.

• To Do List

• Action Plan

• Gantt Chart

• Personal Development Plan

This would allow individuals to see at a glance key dates and the tasks that have to be completed. It can also be used to monitor when tasks have been completed.

• To Do List

• Gantt Chart

• Personal Development Plan

• Action Plan

Staff being stressed, which leads to absenteeism is:

• an effect of good time management

• a consequence of poor time management

• a strategy for effective time management

A group who have been specially formed for a particular purpose – to achieve a particular aim.

• A goal

• An aim

• A team

• A group

A leader can be described as someone who influences others towards the achievement of goals.

• True

• False

All team members will feel more motivated and gain more job satisfaction is:

• strategy for team leadership

• a benefit of good team leadership

• team leadership

• the role of team leadership