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It's A Trap!

Authored by Cyrus Menez

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Professional Development

Used 2+ times

It's A Trap!
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10 questions

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1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are the possible known issues that would cause dropped calls?

Software update

Sim Aging

Cases/Cover

Traveling

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Are there anything on the coverage map that may indicate coverage issues in this area?

YES, THERE IS

NO, THERE'S NONE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How are you going to know if the customer's software up-to-date?

Pull up Grand Central

Send SMS to install T-Mobile App

Ask the Customer

Call Manufacturer

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Have there been any previously reported issues in the issue center for 7/11/2020?

Yes, there are 2 reported Issues

Yes

None

I don't know

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in The FIX : Device for troubleshooting a local dropped call issue?

Check if the call is longer than 4 hours

Check the device has at least 2 bars of signal

Change Wi-Fi Calling Preferences to Cellular Preferred

Turn on VoLTE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in The FIX : Device for troubleshooting a dropped calls everywhere issue?

Remove and cases or covers from the phone

Check Known Outages in the Issue Center

Check if the call is longer than 4 hours

Check device known issues.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you tell if a customer's T‑Mobile device is VoLTE capable?

Send SMS to Download T-Mobile App

Ask the Customer about the Device's specs

Pull up the device's Tech Specs document.

Call Manufacturer

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