Training and development

Which of the following is a feature of off-the-job training?

• The worker continues to produce goods whilst training

• It is a cheaper way of training workers

• Workers train at college or a training centre

• It never leads to a qualification

Which type of training do all new staff complete?

• On the job

• Off the job

• Induction

• Government training

A new employee completed Health and Safety training as part of:

• Induction training

• Motivation training

• On the job training

• Off the job training

Training provided at a college is known as:

• On the job

• Off the job

• In house

• Induction

A supermarket chain has an IT skills gap. Which one of the following could help the supermarket solve its skills gap

• Improve customer service

• Recruit internally

• Set up an employee retention scheme

• Train its existing staff

Attending a training course is an example of:

• a loss leader

• flexible working

• off-the-job training

• on-the-job training

Customer service is most likely to be improved by:

• avoiding innovation

• price skimming

• staff training

• using electronic application forms

One benefit to an employee of staff development is:

• fewer opportunities for promotion

• greater confidence

• higher sales and profit

• increased workload

Which of the following is one reason for a business using induction training for new workers?

• to see who is staying and who is leaving the business
• to check the standard of work of all workers
• to help select the workers that to be employed by the firm
• to explain the firm’s procedures and methods of working

Training for existing workers is often used for which of the following reasons?

• to keep skills up-to-date and to improve efficiency
• to check to see which workers should be made redundant
• to explain the firm’s procedures and methods of working
• to increase the level of supervision needed