ACCESSORIES

Can you process an accessory ONLY order?

• YES

• NO

Customer can bundle accessories together to reach the $__.__ amount in one order to finance.

• $66.00

• $49.00

• $59.99

• $69.00

TRUE OR FALSE : Accessories are eligible for EIP.

• NO

• YES

Are accessory only orders charges and upgrade support charge?

• NO. Same goes with JOD

• YES. Every order has charges

• NO. Same goes with Jump and EIP

• YES. JOD

WHAT DOCUMENT WILL SUPPORT YOU WHEN A CUSTOMER WANTS TO PURCHASE A STANDALONE ACCESSORY?

• UPGRADE SUPPORT CHARGE

• STANDALONE EIP

• DEVICE UPGRADE AND ACCESSORY ORDERS

• ACCESSORIES HUB

USING C2 : WHAT "FASHION CASES" DI WE CURRENTLY OFFER FOR THE LATEST IPHONE XS MAX?

• Case-Mate Waterfall Case for iPhone XS Max

• Case-Mate Waterfall Case for iPhone

• Tech21 Pure Shimmer Case for iPhone XS

• Tech21 New Evo Wallet Case for iPhone XS

minimum amount for accessory upgrade charge?

• $69.99

• $20.00

• $59.99

• $70.00

Scenario: Danielle has new phone ( Samsung galaxy s10), shared that she travels a lot and she's a party animal. What accessories can you offer her?

• Cases

• earphone

• screen protector

• speaker

Scenario: Penny called in stating that she's having problems with her internet connection. She's not happy about the current situation, Penny also shared that she will be uploading her photos and videos on her social media account since she got her new Samsung s9 plus recently. She's enjoying using the camera. How can you help?

• Transfer to Tech to resolve her issue right away, seems urgent to me.

• Congratulate her and basic troubleshooting

• Basic troubleshooting and offer samsung gear 360

• Offer Samsung S10 and offer her SAMSUNG speaker

any breaking news for today for accessories that you can offer?

• APPLE WATCH SERIES 3 AND SERIES 4

• LG G8 THINQ FOR $310

• T MOBILE BOOTHE

• AirPods with a wireless charging case