Hotels-Test

A hotel has oversold and must walk the guest, what does this mean?

• a tour of the hotel is given to a guest

• the guest is escorted outside if they complain about the fact that their room is not available

• the guest is forced to walk to another hotel

• the guest is provided travel to another hotel which will accommodate them instead

What does “guarantee the reservation” in the hotel industry?

• the hotel guarantees the room will be available

• a guest has paid a deposit for the room

• if you do not like your accommodations the room is free

• the hotel guarantees the room will be ready for you when you arrive

Which is the primary source of income within a hotel property?

• charges for amenities such as swimming pools, tennis courts, and weight rooms

• local community members frequenting the property by using the facilities and being charged a membership fee

• room rentals

• restaurant sales

A hotel consolidator sells....

• adjoining rooms

• tour package deals

• many hotel rooms to one person or company

• excess rooms

Which of the following accommodations were hotels in the forefront:

• access for physically challenged or disabled persons

• day care facilities available for parents with small children

• ability to effectively communicate with foreign guests through language translators

• accommodations for various religious ceremonies

How much of a deposit is generally required when making a deposit for a guest room at a hotel?

• one days rent

• at least one dollar

• full payment

• 100 US Dollars

What does “hotel occupancy” mean?

• the maximum number of people that can stay at a given property

• the number of rooms sold for that particular day

• the number of rooms that have paid in full

• the percentage of guests that actually show up after making reservations

How is a “No Show” percentage used in a hotel?

• to set room rates

• to determine the number of rooms that can be overbooked

• to predict probable amenity usage

• to determine how many rooms will be available after 6pm.

Which of the following properties most likely makes the least profit through room rentals?

• business hotels

• casinos

• timeshares

• resorts

The most rooms sold for hotels are done through...

• travel agents

• a consolidator

• the hotel or the Internet

• a tour package