ITIL Core and Service Strategy
Authored by Omantel Ohi
Professional Development
Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following describes the main way in which the Service Strategy publication can assist an organisation?
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following statements about the Service Portfolio are correct?
1. The Service Portfolio represents the investments made by a service provider
2. The Service Portfolio includes third party services that are part of service offerings
3. The Service Portfolio represents the ability of a service provider to serve customers and market spaces
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What details are contained in the Service Pipeline?
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following statements is/are correct about IT Governance?
1. IT Governance is an integral part of enterprise governance
2. IT Governance is the responsibility of the board of directors
3. IT Governance enables organisations to benchmark processes
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A Business Case can be most accurately described as?
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
From a Service Management perspective which of the following is NOT a specific risk management activity?
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is important to distinguish between the three different types of service provider. Which of the following most accurately describes the main difference between Type I and Type II service providers?
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