ITIL-Service Operation
Authored by Omantel Ohi
Professional Development
Professional Development
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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The ability for Service Operation to perform effective operational monitoring and control depends on data and information from which of the following processes?
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following statements regarding a Known Error are correct?
1. A Known Error should be raised when the diagnosis of a problem is complete and there is a workaround available
2. A Known Error can be raised as soon as it becomes useful to do so
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
“A warning that a threshold has been reached, something has changed, or a failure has occurred” describes which of the following?
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is NOT a concept within the Access Management process?
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
During the early stages of the Incident process the priority of the Incident is determined.
Which of the following statements regarding the initial priority is/are correct?
1. The initial priority of an Incident should not be changed once it has been assigned
2. The initial priority can be raised if a senior manager is adamant that it needs to be changed
3. If it appears that the Incident will not be resolved within the SLA target then the initial priority can be changed
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In which of the following would the details of a workaround be documented?
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which process would normally be used to efficiently handle low-risk, frequently occurring, low-cost small changes?
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