Which of the following statements is INCORRECT in describing the role of a Service Owner?

In complex, global organisations, Service Owners must always be full-time roles

The Service Owner provides a single point of accountability for their specific service

Service Owners are primary stakeholders in the underlying processes which support their service

A Service Owner ensures that the Service Portfolio is accurate in relationship to their service

ITIL-Continual Service Improvement

Authored by Omantel Ohi

Professional Development

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT an objective of Continual Service Improvement?

Identifying, selecting and prioritising market opportunities

Improving the cost-effectiveness of delivering IT services

Making recommendations for improvements in each lifecycle phase

Ensuring applicable quality management methods are employed

MULTIPLE CHOICE QUESTION

1 min • 1 pt

“The primary purpose of Continual Service Improvement is to continually align and realign IT Services to changing business needs.” What is the main way in which this is achieved?

Identifying and implementing improvements to measurement methods that support IT processes

Identifying and implementing improvements to IT services that support business processes

Identifying and implementing improvements to technologies that support IT processes

Identifying and implementing improvements to business processes that support IT services

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the main goal of using the Deming Cycle?

Measuring and reviewing improvements

Facilitating steady ongoing improvement

Performing an effective gap analysis

Setting clear goals and targets

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which are the missing steps from the Question Model in the list below?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. ??
6. ??

‘Did we get there?’ and ‘Where should we go next?’

‘How do we keep the momentum going?’ and ‘Did we get there?’

‘What can we measure?’ and ‘Did we get there?’

‘Did we get there?’ and ‘How do we keep the momentum going?

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When improving processes, what are four important areas that measurements and metrics can be focused on?

Purpose, Objectives, Inputs and Outputs

Performance, Compliance, Quality and Value

Objectives, Roles, Responsibilities, and Outcomes

Performance, Resources, Measurability and Value

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statements is correct?

Baselines are a mechanism for real-time monitoring of quality

Baselines need to be documented and accepted within an organisation

Baselines must always be conducted by an independent third party

Baselines are only used to validate earlier improvement activity

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following most accurately describes the relationship between technology and service metrics?

The main purpose of service metrics is to support technology metrics

Technology metrics are used in calculating end-to-end service metrics

Service metrics are not directly supported by technology metrics

Technology metrics are calculated from end-to-end service metrics

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ITIL-Continual Service Improvement

Which of the following is NOT an objective of Continual Service Improvement?

“The primary purpose of Continual Service Improvement is to continually align and realign IT Services to changing business needs.” What is the main way in which this is achieved?

What is the main goal of using the Deming Cycle?

Which are the missing steps from the Question Model in the list below?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. ??
6. ??

When improving processes, what are four important areas that measurements and metrics can be focused on?

Which of the following statements is correct?

Which of the following most accurately describes the relationship between technology and service metrics?

Which of the following statements is INCORRECT in describing the role of a Service Owner?

In what order would you typically expect the following steps to be conducted when building a RACI matrix?
1. Conduct meetings and assign the RACI codes
2. Identify/define the roles
3. Distribute the chart and incorporate feedback
4. Identify the activities/processes
5. Identify any gaps or overlaps

Which of the following metrics would be LEAST useful in helping Question identify opportunities for IT-related improvements?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Professional Development

ITIL-Continual Service Improvement

Which of the following is NOT an objective of Continual Service Improvement?

“The primary purpose of Continual Service Improvement is to continually align and realign IT Services to changing business needs.” What is the main way in which this is achieved?

What is the main goal of using the Deming Cycle?

Which are the missing steps from the Question Model in the list below?1. What is the vision?2. Where are we now?3. Where do we want to be?4. How do we get there?5. ??6. ??

When improving processes, what are four important areas that measurements and metrics can be focused on?

Which of the following statements is correct?

Which of the following most accurately describes the relationship between technology and service metrics?

Which of the following statements is INCORRECT in describing the role of a Service Owner?

In what order would you typically expect the following steps to be conducted when building a RACI matrix?1. Conduct meetings and assign the RACI codes2. Identify/define the roles3. Distribute the chart and incorporate feedback4. Identify the activities/processes5. Identify any gaps or overlaps

Which of the following metrics would be LEAST useful in helping Question identify opportunities for IT-related improvements?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Professional Development

Which are the missing steps from the Question Model in the list below?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. ??
6. ??

In what order would you typically expect the following steps to be conducted when building a RACI matrix?
1. Conduct meetings and assign the RACI codes
2. Identify/define the roles
3. Distribute the chart and incorporate feedback
4. Identify the activities/processes
5. Identify any gaps or overlaps