Organisational Change

Organisational Change

Assessment

Quiz

Business

University

Medium

Created by

Andy Ohemeng

Used 71+ times

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17 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What statements are true of planned change?

The activities that are proactive and purposeful; they are intentional, goal-oriented activities.

The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.

The change agents are people who react to and assume the responsibility for managing change activities.

Is accidental in nature.

2.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Which statements are true of resistance to change?

Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.

Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.

Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.

Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Lewin’s three-step model of change management, consisting of:

Unfreezing the status quo, through movement to a desired end state, and refreezing the new change to make it permanent.

Establish a sense of urgency, form a coalition, and create a new vision.

Communicate the vision, empower others by removing barriers, create and reward short-term ‘wins'.

Create a new vision, consolidate, reassess and adjust, and Reinforce the changes.

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Organisational development:

Is a strategy of redesigning the organisational structure to be flatter and increasing cross-functional activities and reshaping the culture to accept admitted failures and mistakes.

Is a change process based on systematic collection of data and then the selection of a change action based on what the analysed data indicates

Is a culture for change that stimulate a culture of innovation.

Is a collection of planned interventions, built on humanistic democratic values that seeks to improve organisational effectiveness and employee well-being.

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Phase One, unfreezing of Lewins model for change includes

creating a felt need for change, minimising resistance to change

reinforcing outcomes and evaluating results

changing people, tasks, structure and technology

making constructive modifications

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Improper refreezing results in

long-term internalisation

change that is abandoned

change that is completely implemented

temporary complete compliance

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Managers at a mid-sized department store decided to change to an automated inventory system that would require sales clerks to enter a nine-digit code for each article of clothing sold. Once in place, managers designed an evaluation process. The clerks, however, were highly resentful of the new system and frequently ‘forgot’ to enter the code. What is wrong?

the managers failed to unfreeze the situation

the managers failed to change the situation

the managers failed to refreeze the situation

the managers failed to unfreeze and refreeze the situation

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