The use of technology has enhanced the production of services by making some task faster and easier to perform for examples,

• computerized property management systems

• the bedroom book

• the conventional charts

• facsimile reservation

It is being used to usher in a new age of seamless authentications and this could benefit hotel processes and customer purchases.

• Encryption

• Authentication

• Biometrics

• Certification

Technology in Guest Services which is customer have grown accustomed to efficient, high tech amenities in hospitality operations defines,

• high tech facilities

• Internet of Technology

• robotics

• Virtual Reality

IoT is known as

• Intelligence of Technology

• Internet of Things

• Idea of Technolgy

• Information of Technology

Internet-enabled Thermostats are used to do the following except,

• response to temperature swings

• room direct payment

• automatically adjust room temperature

• windows being opened

"Henn-na Hotel" means "Robot Hotel"

• True

• False

Chatbots are able to understand simple questions and provide answers almost instantaneously, taking the burden away from customer service staff and improving the experience for customers.

• True

• False

One of the most important emerging tech trends in general, but its potential uses in the hospitality industry.

• Trending Technology

• Virtual Reality

• Recognition Technology

• Internet of Things

This technology can also be extended to provide them with a virtual experience of local attractions, while VR headsets can also be used in hotels, for entertainment purposes.

• Vision Reality

• Virtual Reality

• Vision Realism

• Virtual Realism

Technology has enhanced guest comfort and safety through inventions by the followings except,

• high-speed and wireless internet connectivity

• automated sensor-based lighting

• interactive plasma televisions

• informative magazine