Conover Test Prep

The amount of work you can get done during a set amount of time is known as

• planning and organizing

• work goals

• completed work

• productivity

The first step to good critical thinking is to

• prioritize information

• gather information

• solve problems

• make decisions

What process do you use when gathering information in order to make a decision, come to a conclusion or solve a problem?

• Goal Setting

• Critical thinking

• Develop classifications

• Networking

Communication happens when information is shared between

• ideas

• two people

• one person

• thoughts and feelings

Managing relationships, Understanding the feelings of others, Cooperating with others, Showing respect, and Appropriate contact are all

• interpersonal skills

• interviewing skills

• planning and organizing skills

• leadership skills

Gathering Information, analyzing information, applying information, forming a hypothesis, problem solving and decision making are all part of

• decision making skills

• interpersonal skills

• organization skills

• critical thinking skills

How do you develop a positive attitude?

• Avoid negative thinking

• Be thankful

• Spend time with people who have a positive attitude

• All of the above

Good __________________________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.

• technical skills

• interpersonal skills

• time management skills

• organizational skills

Focus on the person, make sure you understand, wait for your turn to speak, show interest and repeat what was said. These traits are all related to which form of communication?

• Verbal

• Written

• Listening

• Speaking

When you are in a meeting at work and your cell phone suddenly rings, what should you do?(

• Answer your phone during the meeting

• Get up and leave the meeting to answer your phone

• Do not answer your phone. Turn your phone on silent and call

  the person back after the meeting is over.

• Answer your phone and tell the person you will call back

  later.