Medical Appointment and Taking Patient's History

Nurse : Piala Sakti Medical Center, ....

Caller : I'd like to make an appointment with the doctor.

• How can you help me?

• How may I call you?

• What can I do for you?

• What should I do to make you happy?

Nurse : ...

Caller : Yes. I covered by BPJS Insurance

• How will you pay?

• Will you use any health insurance?

• Do you have any cash?

• Will you pay in cash?

Nurse : Doctor's Philip Office, How may I help you?

Caller : ...

Nurse : Of course, he will have schedule at 5 p.m.

• I'd like to make an appointment with you if you free

• I'd like to see the doctor this afternoon. Is he available?

• I would like to meet you if possible

• I have no any idea to talk.

Nurse : May I know who's calling, please?

• Yes, She is Patricia. P-A-T-R-I-C-I-A

• Yeah. I'm Anton

• Diana is my patient

• The doctor's name is Taylor John

Nurse : Are you a new patient?

Caller : ....

Nuse : Alright, may I have your medical record number?

• Yes, I'm the new patient here.

• Yes, This is my first visit.

• No. I don't have any medical record here

• Well, I have been visited the doctor a month ago

Nurse : What's your marital status?

Patient : .... I have a 4 months baby. My husband passed away last month.

• I'm single

• I'm a widow

• I'm married

• I'm widower

Nurse : What brought you along today?

Patient : ...

• I feel dizzy since 3 days ago.

• I see you are not feeling well

• I know you got bad dose of flu

• I think you get a terrible headache

Nurse : How long did you feel dizzy?

Patient : ....

• I don't feel anything

• For 3 days to go.

• At 8 p.m tonight

• Since 3 days ago.

"3/12" means ...

• Three weeks

• Three months

• Twelve months

• Twelve and Three

Nurse : Where does it hurt?

Patient : ...

• Right across my backbone

• Why you are so serious?

• It like a knife

• A feeling of pressure