Direction of Communication

1. How many direction of communication?

• 2

• 3

• 4

• 5

2. Communication flow from the higher level to lower level is called as….

• Downward communication

• Upward communication

• Lateral communication

• Top down communication

3. Communication among employees who are at the same level can be called as

• Lateral communication

• Straight forward communication

• Upward communication

• Group interaction

4. Positive aspects of lateral communication are included in the following answer, EXCEPT:

• Save time

• Create shortcut for disseminating important information

• Reduce productivity of organization

5. Employee may send their work progress report to their manager and share their opinion about their day to day activities through

• Lateral communication

• Downward communication

• Upward communication

6. Example of downward communication by employer to his employee are included in the following answer, EXCEPT:

• One to one discussion

• Morning briefing

• Performance report

7. Employees’ productivity level will negatively impact when their suggestion for improvement are accepted

• True

• False

8. Example of upward communication is the communication from a manager to his employee

• True

• False

9. Upward communication helps an employee to convey their unhappiness and grievances to their managers or to the top level management

• True

• False

10. If lateral communication is not formally constructed, it can create conflict to the organization which may drag the productivity of an organization down

• True

• False