Cambridge Technicals ICT Unit 1 - LO4

Which of the below defines a question in which there is only a very limited set of responses?

• Open question

• Closed question

• Probing question

Which of the below are forms of written communication?

• Report

• Letter

• Telephone

• Eye contact

Which of the below are forms of interpersonal skills?

• Meetings

• Eye contact

• Telephone

• Body language

Which of the below are forms of verbal communication?

• Letter

• Meeting

• Telephone

• Video conference

A form of communication where the exchange is conducted in a particular way.

• Informal

• Technical

• Non-Technical

• Formal

A form of communication that includes technology-specific language or 'jargon'.

• Formal

• Informal

• Technical

• Non-technical

Which is an appropriate use of language for a casual discussion, sharing of feelings or ideas?

• Formal

• Informal

• Technical

• Non-technical

Which of the below are possible barriers to verbal communication?

• Background noise

• Speaking clearly

• Speaking quietly

• Strong accents

Which of the below are forms of communication technology?

• Presentation software

• Word processing

• Email

• Web

• Blogs/Vlogs

Used to type and edit text for letters, reports, memos etc

• Presentation software

• Word processing

• Email

• Web