
Customer service
Quiz
•
Business
•
11th - 12th Grade
•
Medium
ARMINDA QUIROZ
Used 16+ times
FREE Resource
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50 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A good _______________ is essential to a business when providing customer service
speaking voice
attitude
first impression
hair style
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
when putting a customer on hold you should
ask for permission
estimate the hold time
provide updates
all of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upon closing a call you should _____________
hang up
offer further assistance
sigh
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
T/F…….you should never identify yourself to the customer
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you show empathy in customer service
Understanding the situation
Acknowledging what you hear
Relate to the customer
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When dealing with difficult customers we should always
interrupt
get angry
offer solutions
worry about the next call
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Good Customer Service helps to:
Build Your Brand
Create Trust With Your Customers
Reduce Customer Complaints & Minimise Problems
All of the Options
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