Conflict Resolution

Which of the following is something you can control?

• Feeling disappointed

• Disagreeing with your parents

• Yelling at your best friend

• A difficult classmate

When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?

• Understand

• Talk

• Disagree

• Smile

Albert wants to play basketball, while John wants to stay inside and play a video game. Which of the following is a compromise?

• They play each game for an hour.

• They don't hang out at all.

• They play basketball.

• They argue until one person gives in.

Which of the following emotions is the worst one to express when you're trying to resolve a conflict?

• Amusement

• Sadness

• Confusion

• Rage

A mediator helps settle disputes between two parties. A mediator is similar to:

• A ballplayer

• A lawyer

• A judge

• A businessperson

What's the most likely outcome of yelling at someone you disagree with?

• They see your side of things.

• They want to be your friend.

• They don't really care.

• They get angry.

Someone who must always get her way is most often viewed as:

• Selfish

• Persuasive

• Unintelligent

• Helpful

You're upset with your mom for throwing away some of your old comic books. How should you tell her?

• "How could you do something so horrible?"

• "You have no right to touch my things!"

• "That was really mean and thoughtless."

• "I'm upset that you threw away my comics."

If you're arguing with a classmate, who's the best person to mediate the dispute?

• You

• Your best friend

• Your teacher

• Your classmate's brother

Place the following steps for resolving a conflict in order: A) Breathe deeply; B) Suggest a compromise; C) Listen to what another person says

• C, B, A

• A, C, B

• B, A, C

• A, B, C