Office Administration Final Exam

Which of the following statements about block style letters is NOT true?

• All lines start at the left.
• You do not indent in block style letters.
• The date and the complimentary close start at the center of your page.

Which date is correctly typed for a letter?

• September 28, 2015
• Sept. 28,2015
• 9/28/15
• September 28,2015

Which punctuation style uses a colon after the salutation and a comma after the complimentary close?

• mixed punctuation
• open punctuation
• block style
• closed punctuation

When should you use a quadruple space in a business letter?

• After the date
• After the complimentary closing
• After the salutation
• Both A and B are correct

In a PERSONAL business letter, the return address belongs to___________

• the letter writer.
• the recipient of the letter.
• the typist who is writing for someone else
• the person the letter is going to

The tone of a business letter should be:

• Formal
• Casual
• Polite
• Both A and C are correct

What type of computer program would most likely be used to key a letter?

• spreadsheet
• database
• word processing
• presentation

True or False? The typist initials should be keyed in capital letters

• true
• false

An agenda would be used to:

• Show the plan for a business meeting
• Show the plan for a trip
• Show the financial success or failure of a business
• To communicate with employees

The writer's job title would be located where:

• After the letterhead
• After the date
• In the letter address
• Below the writer's name