Room Division Chapter 1

What the meaning of GM

• General Management

• General Manner

• General Manager

• General Manajerial

"they must provide owners with a reasonable return on investment, keep guests satisfied and re- turning, and keep employees happy". That is statement for General Manager

• Function

• Responsibility

• Habbit

• Reason

to be successful, GMs need to have a broad range of personal quali- ties. among those most often quoted by GMs are the following, Except

• Attention to Detail

• People Skill

• Patience

• Succesfully

The Hotel will cover some of following topics to make up occupancy and revenues, please choice two Answer for typically cover of topics

• Employee Satisfaction

• Occoupancy Forecast

• New Regulations

• Recruitment

the Picture show the board of Executive Committee, where's the front office department places.

• Director of Human Resources

• Director of Food & Beverages

• Director of Rooms Division

• Director of Sales & Marketing

Rooms Division consist of the following department, Except

• Housekeeping

• Concierge

• Room Service

• Security

Where's the places of Telphone Operator working

• Arrival Registration

• Guest Incurs Charge

• Verification Night Audit

• Reservation

During an average day in a hotel—if there is such a thing—the front- office manager and his or her associates perform the following duties, please choice two answer to following duty of Front Office Manager

• Review Room Service

• Check Complimentary Room

• Review arrivals and departures for the day

• Advise F&B for operations the Hotel

the position description for a guest service agent details the work performed. position descriptions for the three main functions of the front office, Except

• To Share the promotion via Media Sosial

• To Maintain Balanced Guest Account

• To offer services such as handling mail

• To sell the room directly

the daily report contains key operating ratios such as room occupancy percentage (ROP), what the formula to count the Percentage Occupancy

• 
• 
• 
•