Empathy

What does empathy mean?

• The ability to understand and share the feelings of another

• Sharing toys

• Talking to friends

• Asking someone to play

What could you do at recess if you see someone who is sad because of other people?

• Ask them if they want to play.

• Explain to the other people that it is important to be kind.

• Get a recess teacher if the situation is serious.

• All of these would be good options.

Why is it important to be kind?

• Kindness doesn't matter.

• I don't know.

• Kindness helps others feel good about themselves.

Is empathy also "sympathy?"

• Yes

• No

• Maybe

• Of course

Is practicing empathy a choice?

• Yes

• No

TRUE or FALSE: stereotypes are generalizations used to describe a group of people based only on the appearance, words, or actions of a few members of that group

• TRUE

• FALSE

The _____________ Dress is a story about labels and stereotypes

• Purple

• Blue

• Plaid

• Gingham

____________ Self Talk is when you encourage yourself and/or others to help improve skills, performance, and to help build confidence

• Optional

• Positive

• Negative

• Personal

Click all that applies:

Which behavior helps you build a relationship with your customer

• Owning the issue

• Relating to your customer Experience

• Signature Response

• Layered emotional concerns

Choose odd word

• feel

• understand

• recognize

• judge