A technician is setting up a computer that was shipped. After everything is plugged in, the computer will not turn on. Which of the following should the technician do FIRST to identify

the issue?

• Check for physical damage on the computer.

• Search for a solution on the Internet.

• Reference the manufacturer’s documentation.

• Ensure the power supply is set at the correct voltage.

Which of the following computer components are used to store data? (Select TWO)

• GPU

• HDD

• RAM

• NIC

• CPU

Which of the following is a reason that a user might upgrade a video card driver? (Select

TWO).

• To decrease the screen resolution

• To access monitor standby mode

• To fix an error message

• To use additional features

• To adjust the brightness/contrast

Which of the following protocols is used to secure communications between sender and receiver?

• SIP

• SNMP

• SSL

• SMTP

A home computer that has been in operation for more than five years is now suffering from random shutdowns during the day. The PC is set up in an enclosed cubby built into the

home office desk. Which of the following is MOST likely plaguing the PC?

• The PC was switched over to 240v operation mode

• Dust accumulation

• The PC’s BIOS is severely out-of-date, causing PSU issues

• EMI

Which of the following printer types uses a powder based consumable with a lower cost per page compared to other printers?

• Thermal

• Laser

• Dot matrix

• Inkjet

Which of the following would BEST be described as password best practices? (Select

THREE).

• Use of long passwords

• Sharing passwords with a trusted source

• Limiting password reuse

• Keeping default passwords

• Use of special characters

A user, Ann, receives a call asking for her password to troubleshoot a problem. Which of the following describes this type of security threat?

• Malware

• Social engineering

• Spam

• Physical security

A technician sets up a new computer system and connects the keyboard and mouse to the PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both devices are connected. Which of the following is the solution?

• Swap the mouse and keyboard to the other PS/2 ports.

• Remap the mouse and keyboard in the BIOS.

• Update the BIOS to recognize the newer keyboard and mouse.

• Configure the keyboard localization settings.

Which of the following printers requires a special type of paper in order to print?

• Impact

• Thermal

• Inkjet

• Laser