
Final Exam Review
Authored by Lisa Phillips
8th - 12th Grade
Used 8+ times

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34 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The hospitality industry includes which of the following 5 segments?
Amusement parks, theme parks, nature parks, movies, and museums.
Food and beverage, lodging, recreation, travel, and tourism.
Chains, franchises, multiple-unit businesses, single-unit businesses, and independent businesses.
Pleasure travel, business travel, leisure travel, single-unit businesses, and multiple-unit businesses.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best defines customer service?
Someone who purchases products or services from a business.
Business of satisfying customer needs.
Act or manner of serving food and beverages.
The total customer experience with a business.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The proper way to greet someone in business is with a ________________________.
fist bump
high five
firm handshake
ignore them
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The following are examples of Hospitality Lodging careers:
Concierge, Housekeeper, Valet
Restaurant Owner, Food & Beverage Manager, Cook
Parks and Garden Ranger, Gaming & Casino Dealer, Festival Promotional Developer
Travel Agent, Event Planner, Tour Guide
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Meeting the needs of guests with kindness and goodwill is known as:
recreation
hospitality
professionalism
consistent quality service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Businesses that prepare food for customers is known as the:
franchise
lodging concept
food and beverage industry
restaurant
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A period of time during which a person rests and is free from daily obligations is a:
holiday
anniversary
field trip
vacation
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