Final Exam Review

The hospitality industry includes which of the following 5 segments?

• Amusement parks, theme parks, nature parks, movies, and museums.

• Food and beverage, lodging, recreation, travel, and tourism.

• Chains, franchises, multiple-unit businesses, single-unit businesses, and independent businesses.

• Pleasure travel, business travel, leisure travel, single-unit businesses, and multiple-unit businesses.

Which of the following best defines customer service?

• Someone who purchases products or services from a business.

• Business of satisfying customer needs.

• Act or manner of serving food and beverages.

• The total customer experience with a business.

The proper way to greet someone in business is with a ________________________.

• fist bump

• high five

• firm handshake

• ignore them

The following are examples of Hospitality Lodging careers:

• Concierge, Housekeeper, Valet

• Restaurant Owner, Food & Beverage Manager, Cook

• Parks and Garden Ranger, Gaming & Casino Dealer, Festival Promotional Developer

• Travel Agent, Event Planner, Tour Guide

Meeting the needs of guests with kindness and goodwill is known as:

• recreation

• hospitality

• professionalism

• consistent quality service

Businesses that prepare food for customers is known as the:

• franchise

• lodging concept

• food and beverage industry

• restaurant

A period of time during which a person rests and is free from daily obligations is a:

• holiday

• anniversary

• field trip

• vacation

A place to sleep for one or more nights is referred to as:

• luxury accommodations

• theme

• lodging

• recreation

Activities that people do for rest, relaxation, and enjoyment are:

• tourism

• habits

• recreation

• hobbies

Businesses that physically move people from one place to another is:

• travel industry

• tourism industry

• mobile homes industry

• transportation industry