Training

Which of the following best describes the term training?

• When employees are asked to complete modules online

• When staff members are encouraged to learn from work colleagues

• Employees attending courses at colleges to gain a qualification

• Activities where staff learn specific knowledge/skills to help improve their performance in their current job

Which of the following is likely to be included in an on the job training programme?

• Observing a work colleague

• Collecting uniform

• Tour of the building

• Meeting work colleagues

Which of the following is a drawback to a firm of training its staff?

• Higher staff motivation

• Increased labour productivity

• Higher staff retention

• Increased business costs

Which of the following is a benefit to an employee of receiving customer service training?

• Customer loyalty will increase

• The business's reputation will improve

• Sales will increase

• Increased confidence in dealing with customer queries

Which of the following is a benefit to a business of an employee receiving off the job training?

• It is tailored specifically to the needs of the firm

• It is usually cheaper than providing on the job training

• New ideas can be brought into the business

• Employees are able to produce whilst being trained

A large retail chain has recently invested in a new customer ordering system in all of its branches. Which of the following types of training should the business use to ensure all staff are able to use the new system?

• Self-learning

• On the job training

• Off the job training

• Induction training

Which of the following is a benefit to employees of receiving induction training?

• Lower recruitment and selection costs

• New staff will feel valued

• Lower staff retention rates in the business

• Less mistakes made by staff

To become a head teacher, a deputy head needs to gain a professional qualification. Which type of training would be most suitable to enable the deputy head to reach this goal?

• Off the job training

• On the job training

• Informal training

• Self learning

A drawback to a business of providing off the job training to its staff is:

• Staff become better qualified potentially lowering staff retention

• New ideas are brought into the workplace

• Staff will feel demotivated

• Training costs will be kept to a minimum

Increasingly larger businesses are using computers to help deliver standard training to employees. This type of training is called:

• E-learning

• Coaching

• Face to face training

• Mentoring