BCS Programming - 4 End-User Context

What is key when deciding the requirements for a new system?

• Using the latest technology

• Having a fast database

• Using big screens

• Knowing where and how the system will be used

Which type of constraint is ensures the effective and efficient use of IT?

• Governance

• Legal

• Ethics

• Compliance

Adhering to principles laid down by a body outside the organisation is an example of?

• External compliance

• Internal compliance

• Meeting legal requirements

• Best practice

A facilitated structured meeting to achieve an objective is an example of a?

• Workshop

• Focus Group

• Interview

• Observation

What is a disadvantage of an interview?

• Builds a relationship with the Stakeholder

• Can elicit detailed information

• Can be confidential

• Only one viewpoint

Which is NOT a type of observation?

• Formal

• Informal

• Shadowing

• Surveillance

Which is NOT true about a questionnaire?

• Can reach a large geographically dispersed audience

• Can uncover common problems

• Can determine attitudes

• Easy to formulate the questions

Reviewing forms, screen layouts and reports is typical of?

• Document Analysis

• Prototyping

• Scenarios

• Demonstrations

Which is a method used to visualise intangible services?

• Persona

• Customer Journey Mapping

• Contextual Enquiry

• Document Analysis