Hospitality and Catering - Structure of the industry

Hospitality is defined as

• A business or person who arranges the preparation, delivery and presentation of food for clients

• Providing a food and beverage service to people in a particular location

• A place where a business or organisation operates from

• The business of providing people with accommodation, meals and drinks in a variety of places away from their home

Free flow counter service can be best described as

• All food and drink on sale are displayed at a long counter and customers move along with a tray and pay at the end

• Different types of food and drink are displayed at different counters and customers pay at a central till.

• Foods and drinks are displayed on a menu behind the counter. Customers place their order and pays at the sales point on the counter.

• Customers sit at the counter on stools and are served their food.

Which food service system involves the food to be specially prepared on a trolley at the table?

• Gueridon service

• Table service

• Vending service

• Counter service

Which sector of the hospitality and catering industry aims to make a profit from its service?

• The commercial sector

• The non-commercial sector

• Both

Which of the following are most likely to be part of the non-commercial sector?

• Armed forces

• Family holiday parks

• Motorway service stations

• Airlines

Which of these are residential commercial establishments?

• Street food outlets

• Sports stadiums

• Bed and breakfasts

• Hostels and shelters

Are volunteers most likely to be found in....

• The commercial sector

• The non-commercial sector

Which of these roles is associated with the front of house staff in a hotel?

• Receptionist

• Maintenance team

• Cleaners

• Gardeners

Which front of house role usually assists guests with booking tours, theatre and restaurant reservations etc?

• Waiter

• Bartender

• Cashier

• Concierge

What is the trainee chef referred to in the kitchen brigade?

• Sous chef

• Commis chef

• Chef de partie

• Expeditor