TQM Chapter 2 Quiz

It is described as set of functions within organizations that work together to achieve organizational goals.

• system

• process

• operation

Its theme is to do it right the first time.

• minimal defect

• maximum performance

• zero defect

It is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectation.

• quality manual

• quality assurance

• quality management system

It serves as a permanent reference for implementing and maintaining the system.

• quality management system

• quality policy

• quality control

It can be described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes.

• Lean production

• Waste management

• Kanban

What does this describe " product or service meets the needs and expectations of the customer"

• Quality

• Needs

• Necessity

An example of of poor quality

• Product does not perform as described

• Product is up to satisfactory standard

• Product has been QC marked

Tools used for Quality Audit

• Cost-Benefit Analysis

• Cause and Effect Diagrams

• Benchmarking

The task of actual testing is performed to find out and identify the bugs/defects present in the product.

• Quality Assurance

• Quality defect

• Quality Control

Quality Assurance is it process or product oriented

• Tangible goods

• product oriented

• process oriented