Test 9. The Hospitality Industry: Facility Engineering and Maintenance

The Facility Engineering and Maintenance Department is headed by

• Head of the Front Office

• General Manager

• the Chief Engineer

• Head of Room Service department

The essence of the Maintenance Department’s activities is

• to plan, establish, and implement the strategies of the hotel to maximise revenues

• to monitor the financial activities of the hotel

• to ensure that an operation’s grounds, buildings and equipment are properly protected and maintained

• oversee sales and marketing activities of the hotel in order to ensure that the hotel creates new business

Emergency maintenance involves

• close or cease operations, especially if there are no plans to continue using the equipment afterwards

• taking care of equipment of the hotel for the purpose of maintaining satisfactory operating conditions

• discovering potential problems and preventing eventual equipment failures

• the repair or replacement of equipment and components after they have failed and cause situations requiring immediate attention

What are five core elements to a total productive maintenance programme

• products, surrounding, hospitality, décor, inventory

• planning, organising, staffing, leading and controlling

• Operator self-maintenance, Conduct planned maintenance, Small group Kaizen activities, Education and training, Maintenance prevention

• planning, organising, decorating, using inventory

Contract maintenance is one-off or periodically arranged maintenance performed by a third party under a contract.

• True

• False