Questions about GXP

What does GXP stand for?

• Mystique

• Empower-Guest Experience

• Salesforce

• Opera

Key Metric: number of cases need to create per day in our property?

• 51

• 41

• 31

• 21

Key Metric: percentage of cases to be closed within priority time?

• 95%

• 90%

• 85%

• 80%

Key Metric: every chat must be responded in how many minutes?

• 10 minutes

• 8 minutes

• 5 minutes

• 3 minutes

What you should do when you need ENG to fix lighting problem in your office?

• Call Duty ENG @ 18138815779

• Create a work order in Transcendent

• Use GXP to create a work order

Do we have to install GXP system? Where we can find the link to GXP platform?

• Yes, we need to install the system, and it will create automatically a short cut on desktop

• No need to install, the link is on MGS.

• Need to install, and manually create a short cut on desktop if needed.

Where can we apply for access to GXP?

• Go through HR

• Apply in Identity Request Center on MGS, and ask your line manager for approval

• Report to IT, and fill an application form

Features available on GXP?

• Create escalation rule, and receive notification on cases which are near priority time.

• Use Executive Summary report on GXP to monitor top defects.

• Use Salesforce app on mobile to monitor, create and close cases.

• Use Mobile Chat contact guest who have initiated mobile requests.