Cash Handling

What cash handling resources are available for you?

• Cash Management Manual

• Your DM

• Cash Management Health Check

• Partner Hub- Store Operations

When is Till Sharing acceptable?

• Within 30 min of close

• Anytime, as long as the assigned partner is OK with it

• Never

• On Wednesdays

When making change for a till, with whom does the cash handler validate the change amount?

• No one, only the cash controller is to handle the change

• a third party barista

• a customer

• the barista receiving the change

What should the partner do that is leaving their till for a break?

• Log off of the till

• Tell the new barista their PIN

• Nothing, who cares

• Take the money and run

When should a till be unassigned?

• Never, tills stay up open to close

• At the end of shift, or when instructed by cash controller

• Within 30 minutes of close

• When the barista feels like it

When should the Safe Count be entered into Cash Management?

• Once a month

• Once a week

• Once a day

• At Open and Close

If there are multiple Play Callers on the floor, who handles the cash?

• Any play callers can handle the cash

• Nobody

• Only the Store Manager

• Only the designated Cash Controller

How many till audits should the SM complete?

• Once a month

• Once a week

• Twice a week

• Never, It is a DM responsibility

How much money does Starbucks lose with mishandling cash per year?

• $10 million

• $24 million

• $1 million

• $1 billion