Two Truths and a Lie Review Training

Two Truths and a Lie Review Training

Professional Development

5 Qs

quiz-placeholder

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Two Truths and a Lie Review Training

Two Truths and a Lie Review Training

Assessment

Quiz

Professional Development

Hard

Created by

Theresa Romero

Used 25+ times

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5 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Media Image

Which two are correct? A Style Picker does the following....

Uses filters to sort products

Allows you to edit photos

Is not offered on TinyPrints

Refines customer search

2.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Media Image

If a customer wants to CANCEL an order which two are correct?

Order Status can not be shipped

Customer do not have the ability to cancel orders themselves.

Canceling an order is always guaranteed

Customer can cancel within the first 30 minutes

3.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Media Image

The Replacement Tab is the tab designated to give replacements back to the customer. Which of these two are part of our process?

Issuing a Electronic credit via PayPal

Issuing a refund back to the card used.

Issuing replacement credits

Issuing Merchandise Only Paper Certificates "MOPC"

4.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Media Image

Which of these two are shipping methods are used for domestic shipping.

DHL

Narvar

Mail Innovations

UPS 2nd Day Air

5.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Media Image

When issuing a refund by $ amount or % off, which two are correct?

Always check the box "Apply Tax"

Check with ART/SWAT before apply refund.

Click "Create and Verify" box

Agents are not allowed to refund by $ amount.