
Two Truths and a Lie Review Training
Authored by Theresa Romero
Professional Development
Used 25+ times

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5 questions
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1.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
Which two are correct? A Style Picker does the following....
Uses filters to sort products
Allows you to edit photos
Is not offered on TinyPrints
Refines customer search
2.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
If a customer wants to CANCEL an order which two are correct?
Order Status can not be shipped
Customer do not have the ability to cancel orders themselves.
Canceling an order is always guaranteed
Customer can cancel within the first 30 minutes
3.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
The Replacement Tab is the tab designated to give replacements back to the customer. Which of these two are part of our process?
Issuing a Electronic credit via PayPal
Issuing a refund back to the card used.
Issuing replacement credits
Issuing Merchandise Only Paper Certificates "MOPC"
4.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
Which of these two are shipping methods are used for domestic shipping.
DHL
Narvar
Mail Innovations
UPS 2nd Day Air
5.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
When issuing a refund by $ amount or % off, which two are correct?
Always check the box "Apply Tax"
Check with ART/SWAT before apply refund.
Click "Create and Verify" box
Agents are not allowed to refund by $ amount.
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