Two Truths and a Lie Review Training

Which two are correct? A Style Picker does the following....

• Uses filters to sort products

• Allows you to edit photos

• Is not offered on TinyPrints

• Refines customer search

If a customer wants to CANCEL an order which two are correct?

• Order Status can not be shipped

• Customer do not have the ability to cancel orders themselves.

• Canceling an order is always guaranteed

• Customer can cancel within the first 30 minutes

The Replacement Tab is the tab designated to give replacements back to the customer. Which of these two are part of our process?

• Issuing a Electronic credit via PayPal

• Issuing a refund back to the card used.

• Issuing replacement credits

• Issuing Merchandise Only Paper Certificates "MOPC"

Which of these two are shipping methods are used for domestic shipping.

• DHL

• Narvar

• Mail Innovations

• UPS 2nd Day Air

When issuing a refund by $ amount or % off, which two are correct?

• Always check the box "Apply Tax"

• Check with ART/SWAT before apply refund.

• Click "Create and Verify" box

• Agents are not allowed to refund by $ amount.