Unit 319 recap

Typical services provided by an office facility

• Data entry.

• Bookkeeping/ accounts

• Document control

• Travel arrangements.

• All of the above.

Which legislation protects people from discrimination?

• Data Protection Act 1998

• Equality Act 2010

• Health and Safety (at work) Act 1974

• Sales of Goods Act 1979

What is the maximum number of hours a week, on average, can you work under the Working Time Regulations Act 1998?

• 48

• 52

• 56

• 42

The most effective way of allocating work to team members is according to:

• the amount of other work they have

• whether they have leave booked

• their position in the team

• their strengths and abilities

Which one of the following is a reason that resources must be controlled?

• To make savings against the budget

• To prevent theft

• To minimise efficiency

What document is issued by a seller to a buyer, relating to a sale transaction and indicating the products, quantities, and agreed prices for products or services the seller had provided the buyer?

• Purchase order

• Invoice.

• Statement of account

• Estimate

Why is time management important?

• To ensure that people are punctual at work.

• To ensure that team members are doing their job.

• To ensure that deadlines are met and team goals are achieved.

Examples of planning tools in business.

• Diaries

• Organisers

• Timesheets

• To do lists.

• Wall planner

To monitor staff work for progress and quality, I would:

• Ask other employees.

• Observe them.

• Ignore them.

Typical staff support and welfare facilities.

• Counselling

• Washrooms

• Refreshments

• Staff discounts.