DAY 2 - Opera PMS + Reservations Workshop

Which workshop are you in?

• Opera PMS Bootcamp

• Loyalty Mindset

• Foundation of Cleaning

• GXP Campus

Where do you check the available rate for Walk-Ins?

• Opera PMS

• One Yield

• Empower

• CI/TY

What is the indication whether SGI Profile has been downloaded?

• SGI Last Name/First Name

• Activated MRW/Rewards Tab in Profile

• Pop-up Milestone Alert

• All the above

What is the indication the booking still needs to be reviewed prior to check-in?

• Market Code : CRS

• Trace Code : CRS Department

• Rate Code : FIXME

• All the Above

What is the Marriott Bonvoy Ineligible Rate Segmentation?

• 20 Weekend Retail

• 52 Contract

• 17 Special Corporate

• 43 Senior Discount

Which of the following option is causing inventory imbalance?

• Multiple email address in profile

• Incorrect use of Marriott Bonvoy number

• Creating Share Reservations in Opera

• Walk in reservation with CRS number

What information is NOT appearing on Milestone Alert?

• External Booking Number

• Last Hotel Stayed

• Loyalty Member Point Balance

• Travel Agent IATA #

Which special code is configured incorrectly in Opera PMS?

• CP - Club upgrade without Benefit

• R1 - Rollaway Bed

• K1 - Special Amenity Required

• X2 - Mobile Check-in

Which tasks are not applicable for Front Desk Arrival Planning?

• Suite Room upgrade to P6

• Accurate Estimate Arrival Time

• Close the Open Folios

• Registration Card Ready for Mobile C/I

What is allowed in Opera Profile?

• Guest Last Name : Zhang2

• Company Name : IBM(China)

• Phone Number : [phone]

• Guest Last Name : O'Cornell