Work Keys Questions

To: All Employees

From: John Talada

Today’s Date: April 5

Re: New business hours/tardiness

Just a reminder that, starting tomorrow, the official workday at Crewdson, Inc. will be from 8 A.M. to 5 P.M. I know this requires us all to be in the office an hour earlier, but this new policy will give us the time we need to do our jobs as best we can. Of course, your paychecks will be updated to reflect the extra hour in the workday.

Note also that if you arrive to work tardy in the morning, you will be expected to stay late the same evening to make up the time that you missed. Many of you already do this, but tomorrow the policy becomes official.

You're an employee at Crewdson, Inc. On what date will the new work schedule take effect?

• April 3

• April 4

• April 5

• April 6

• April 7

Tags

CCSS.RI.11-12.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.8.7

CCSS.RL.9-10.7

To: All Employees

From: John Talada

Today’s Date: April 5

Re: New business hours/tardiness

Just a reminder that, starting tomorrow, the official workday at Crewdson, Inc. will be from 8 A.M. to 5 P.M. I know this requires us all to be in the office an hour earlier, but this new policy will give us the time we need to do our jobs as best we can. Of course, your paychecks will be updated to reflect the extra hour in the workday.

Note also that if you arrive to work tardy in the morning, you will be expected to stay late the same evening to make up the time that you missed. Many of you already do this, but tomorrow the policy becomes official.

You are an employee of Crewdson, Inc. Under the new policy, if you arrive to work late one morning, you will be required to

• leave work early that evening.

• leave work at 5 P.M. that evening.

• leave work late that evening.

• notify your manager so your paycheck can be reduced by the amount of time you missed.

• be more productive during the day.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Hudson Electric and Gas

Customer Service Dept.

Notice

Because of a printing error, some customers were not sent a bill for the month of October. For these customers, their next bill will include the amount they owe for both the month of October and the month of November. If a customer calls to report a missing bill, first let the customer know that he or she will not be charged a late fee for paying October’s balance after receiving the combined bill. Then make a note in the customer’s account to indicate that he or she did not receive a bill. Before you exit the account, click on the Account Summary page and check the box that says, “Cancel late fee.”

You work in the customer service department of Hudson Electric and Gas. If a customer calls to say that he or she did not receive a bill for the month of October, you should first

• write "Did not receive October bill" in the customer's account.

• cancel the late fee for that customer.

• tell the customer that he or she will not be charged a late fee.

• click on the Account Summary page for the customer.

• print out an October bill and mail it to the customer.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Hudson Electric and Gas

Customer Service Dept.

Notice

Because of a printing error, some customers were not sent a bill for the month of October. For these customers, their next bill will include the amount they owe for both the month of October and the month of November. If a customer calls to report a missing bill, first let the customer know that he or she will not be charged a late fee for paying October’s balance after receiving the combined bill. Then make a note in the customer’s account to indicate that he or she did not receive a bill. Before you exit the account, click on the Account Summary page and check the box that says, “Cancel late fee.”

You wrote this memo for customer service employees at Hudson Electric and Gas. The overall goal of your memo is to

• inform customer service employees that some customers didn't receive a bill for October.

• instruct customer service employees to warn customers about a double bill.

• inform customer service employees about a missing bill problem, and instruct them on how to handle calls from affected customers.

• explain how to navigate through customer accounts.

• explain that the "Cancel late fee" check box is located on the Account Summary page of customer accounts.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5