Business Management Unit 4, AOS2

3 attributes necessary for effective leadership are?

• Diagnosing, adapting & communicating

• Adapting, leading & communicating

• Diagnosing, leading & communicating

• Communicating, expendable & leading

Which of the following are the most suitable strategies in response to the key performance indicator - 'Number of customer complaints' (choose 2 answers)

• Quality management - increased quality of output

• Employees - skilled and motivated

• Investment in technology

• Redeployment of resources

Which of the following is a participative approach to implementation of change, communication, empowerment, group work and support

• Low-risk strategy

• High-risk strategy

• KPI

• Team work

Lean production allows a business to become more _____

• Costly

• Profitable

• Efficient

• Savvy

Businesses need to seek ____ opportunities to expand

• Any

• Old

• New

• Lots of

Lewin's Three Step Change Model is made up of:

• Identifying the current situation, identifying options for the changes & making decisions based on the changes

• Build a shared vision, share the vision & implement changes

• Discuss possible changes with stakeholders, decide on changes & make changes

• Unfreezing the current situation, moving to next phase & refreezing

Managers are affects by change in a business. Which of the following are ways that they may be affects.

Select all options relevant.

• Responsible for implementing the change

• Develop new skills

• Adjust management style

• Product loyalty

Change in a business can have an impact on ____ stakeholders

• No

• Some

• Many

• All

Businesses should review performance and change in a number of levels

Select the following that are relevant

• Whole business

• Departments

• Teams

• Individual employees