Quiz #2 Listening

What is a situation that calls for using your active listening skills?

• During morning news updates on Youtube

• Watching TV

• Listening to Taylor Swift's new CD

• When a teacher explains the homework assignment

Why is it called "active listening"?

• You stay active rather than sitting around.
• It requires a lot of multi-tasking. 
• You use your eyes and brain as well as your ears.
• You look very focused. 

Which one is NOT part of active listening

• Look at the person

• Encourage the person to talk

• Give advice

• Use empathy

Which one is NOT one of the ways to give feedback when listening?

• repeat the information back

• give advice

• reflect how the speaker probably feels

• put their statement in your own words, to clarify OR paraphrase

What is an important use of body language and active listening?

• to show you are listening

• to encourage the person to talk

• to see how the speaker is feeling

• all of these

Why do you need to use your eyes when actively listening?

• you don't
• to observe the speaker's body language
• to make the speaker think you are tuned in
• none of these

When you actively listen to someone, it helps you understand the message they are communicating.

• true

• false

Developing good listening skills helps us to .....

• understand others better
• see better

Nodding your head and smiling sends the nonverbal message that you are listening.

• true
• false

all of these are conversation skills you use in Small Talk EXCEPT

• Make sure everyone is actively involved in the conversation

• If someone is talking too much, don't interrupt to share your opinion or invite others into the conversation

• Make sure everyone shares new information

• If someone is not talking, encourage them to talk. Ask for opinion.