Choose the best statement to define a product.

• An item that you can buy and bring along with you.

• Something you pay someone to do

• Product cannot be stored

• Only available at the time of use

Read the following characteristics and functions of products and services, choose the product or service that suits with the statements below.

1. Blocks up to 99% ultra-violet (UV) rays
2. Maintains a cooler interior by reflecting heat from the sun
3. Keeps windscreen in place, in the event of cracks

• A pair of sunglasses

• Air purifier

• Security tinted film

• Power bank

Read the following characteristics and functions of products and services, choose the product or service that suits with the statements below.

Reduces the waistline Firms and tightens the skin Stimulates blood and lymphatic circulation to expel toxin and wastes

• Cruise package

• Slimming session

• Hair cut

• Food delivery

What is service?

• An item you can buy and bring along

• An item that has physical attributes

• It can be touched, tasted, heard, smelled or seen.

• Something you pay someone to do, but you might end up without an item you can keep.

TRUE or FALSE:

Service descriptions focus on physical attributes.

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• 

TRUE or FALSE:

Hair styling, childcare and legal advice are all examples of services.

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• 

Choose the best word that match the following meaning.

Fashionable

• Clear

• Stylish

• On the move

• Details

Choose the best word that match the following meaning:

Moving at exactly the same time and speed as the surrounding

• feature-packed

• stylish

• user-friendly

• in sync

Choose the best word that match the following meaning:

Designed or built for a particular person

• Customised

• Preloaded

• Relevant

• Functions

Based on the table above, choose statements to make comparison and contrast between the three services below.

You may choose more than one answer.

• All services offer free shipping fee

• ezbuy offers self-collection,road-trip and delivery as receiving method whereas Lazada and 11Street offer delivery only

• All services offer direct purchase methods

• ezbuy has more shipping choices than Lazada and 11Street

• Lazada is similar to 11Street as both offer standard shipping choices.