ServiceNow

Which table stores the Task SLA records for the SLA's attached to particular tasks?

• Task_sla (Correct)
• Sla_ola
• Sla
• Sla_ula
• None of the Above

Where can we create SLAs, OLAs and Underpinning Contracts?

• Configuration Management
• Incident
• Service Level Management
• Service Catalog

What are the workflow activities?

• Start, Pause, Reset, Complete
• Draft, Review, Publish, Retire
• Waiting for approval, fulfillment, delivery, completed
• Start, Pause, Reset

What is the name of text indexing search engine used in ServiceNow?

• Google
• Bing
• Zing
• Baidu