FBS

Which of the following is the PROPER sequence of food service?

• appetizer, soup, salad, main entree, dessert

• soup, salad, appetizer, main entree, dessert

• appetizer, salad, soup, main entree, dessert

• none of these

Which of the following is PROPER procedure in welcoming the guest?

• Greet them according to the hour of the day and welcome them with smile through mentioning the name of your restaurant

• Greet them according to the hour of the day and welcome them by mentoring their name then introduce yourself politely and with smile

• Greet them and welcome them politely and with smile and ask if they will eat in your restaurant

• none of these

Situation: Good morning! Welcome to Victory International Restaurant. Do you have a reservation here?

Guest: Yes. I have.

Question: What is the next step does the receptionist do?

• Ok Ma'am, may I know your complete name

  GUest: Elvira Matel Dela Cruz

  RECEPTIONIST: Ok Ma'am please stay here for a while and let me check your reservation details

• RECEPTIONIST: ok Ma'am may I know your complete name.

  GUEST: Elvira Matel Dela Cruz

  RECEPTIONIST:Ok mam let me escort you to your table

• RECEPTIONIST:Ok Ma'am, may I know your complete name.

  GUEST: ok MAM. Have a seat first and let me check if there is a vacant table for you.

• none of these

RECEPTIONIST: Good morning! Welcome to Victory International Restaurant. Do you have a reservation here?

GUEST: None

Question: What is the next step does the receptionist do?

• RECEPTIONIST: Ok Ma'am may I know your complete name?

  GUEST: Elvira Matel Dela Cruz

  RECEPTIONIST: Ok Ma'am Elvira may I suggest a table for how many person

• RECEPTIONIST: Ok Ma'am may I know your complete name?

  GUEST: Elvira Matel Dela Cruz

  RECEPTIONIST: Ok Ma'am let me escort you to your table

• RECEPTIONIST: Ok Ma'am, may I know your complete name

  GUEST: Elvira Matel Dela Cruz

  RECEPTIONIST: Ok Ma'am Have a seat first and let me check if there is a vacant table for you

• none of these

What is the PROPER greeting and welcoming if the guest is not in a good mood?

• Smile with eye contact and greet and welcome them by saying your name and your restaurant

• Eye contact and smile. Greet them acoording to the hour of the day and tell something good about your restaurant

• Smile and bow your head. Greet them and welcome them and help them to carry his/her luggage

• none of these

Which of the following is PROPER escorting the guest?

• the receptionist guide the guest on his/her way to his/her table

• let the guest to follow the receptionist going to his/her table

• hold the arm of the guest and make it sure that he/she is safe going to his/her table

• none of these

Which is PROPER in the following?

• before seating the guest ask him/her if the table is approve to him/her

• before seating the guest, wipe the seat first before allowing him/her to seat

• before seating the guest, lay down his/her table napkin first

• none of these

Which is IMPROPER in seating the guest?

• before seating the guest, apply pull and push

• after seating the guest ask him/her the permission to lay down his/her table napkin

• let him/her seat and make sure that the table is clean and arrange well

• none of these

Where is the position of the receptionist when he/she lay down the napkin of the guest?

• avoiding contact any part of your hands to his/her body

• ask permission to lay down his/her table napkin on his lap and make it sure that you place it properly with your bare hands

• say excuse to hold his/her lap to place the table napkin properly

• none of these

Where is the position of the receptionist when he/she lay down the napkin of the guest?

• left side of the guest

• right side of the guest

• at the front of the guest

• at the back of the guest