Chapter 1 Vocabulary

Person who has a message to communicate

• formal communication

• encoding

• public communication

• sender

Communicate with a group larger than 20

• decoding

• goodwill

• receiver

• public communication

Translation of a message into terms that the receiver can understand.

• etiquette

• decoding

• encoding

• channel

set of customs or rules of etiquette

• formal communication

• protocol

• decoding

• receiver

How a message is transmitted

• communication process

• receiver

• channel

• decoding

Person of equal standing or work postition

• peer

• encoding

• formal communication

• communication

communication that occurs with 3 to 20 people

• small group communication

• formal communication

• communication process

• receiver

Act of sending a message

• decoding

• rhetoric

• transmission

• sender

Casual sharing of information with no customs or rules of etiquette or rules

• public communication

• formal communication

• interpersonal communication

• informal communication

Process of turning the idea for a message into symbols that can be communicated

• professional communication

• rhetoric

• encoding

• protocol