human services vocab

what does communication mean?

• to make some one friendlier or less angry

• the process of sending and receiving messages from others

what does conciliatory mean

• to make someone friendlier or less angry

• a disagreement dispute or fight between people with a posing point of view.

what does conflict mean

• the process of settling a conflict by cooperating or problem solving

• a disagreement dispite or fight between people with opposing points of view

what does conflict resolution mean

• the process of settling conflict by cooperating or problem solving

• to make someone friendlier or less angry

what does interpersonal skills mean

• behaving in a way that you feel people are criticizing you

• the ability to relate to other is a socially appropriate meaningful way

what does empathy mean

• the skills of thinking about what it would’ve like in another’s place

• the process of sending and receiving messages from others

what does defensive mean

• the ability to relate other in a socially appropriate meaningful way

• behaving in a way that you feel people are criticizing you

what does leadership mean

• the process of settling a conflict by cooperating or probe solving

• the ability to motivate others to cooperate when completing a common task

what does mediation mean

• the act of finding an answer or solution to a conflict or problem

• intervention between conflict partners to promote reconciliation, settlement, or compromise

what does resolution mean

• behaving in a way that you feel people are criticizing you

• the act of finding an answer or solution to a conflict or problem