IEX: Scheduler - Initial Quizz

All user accounts within NICE IEX will have access to the same tools/options

• Yes

• No

Who's responsible of creating NICE IEX User Accounts?

• WFM Manager/Supervisro

• Business Partner

• WFM Training Team

• WFM Application Support Team

Where can I find the IEX Training Manual?

• In Google

• In WFM SharePoint > Tools > IEX Material

• There isn't an IEX Training Manual

• On IEX Tool > Help > Documentation

CT stands for:

• Call Type

• Contact Type

• Call Time

• Contact Time

If we talk about NICE IEX Entities, which is the correct order?

• Partition > EG > CT > Queue

• Queue > CT > EG > Partition

• Partition > Queue > EG > CT

• CT > EG > Queue >Partition

• EG > CT > Queue > Partition

We use this Entity to create schedules and set up logical groups of agents for reporting and management purposes:

• CT's

• EG's

• Partitions

• Queues

• MU's

Is where we stored staffing percentages and these percentages are used in a variety of ways.

• Staffing Ratio

• Staffing Tables

• Percentages Ratio

• Percentages Table

What is the version of NICE IEX that Conduent is using?

• NICE IEX 3.4

• NICE IEX 6.4

• NICE IEX 9X

• NICE IEX 11

How many methodologies does exist to create schedules within IEX?

• 1

• 2

• 3

• 4

This are usually closed activity codes that do not contribute staffing coverage to requirements

• Block Scheduling Activities

• Future Activities

• AUX Activities

• Meeting Scheduler