Effective Communication/Critical Decision in Law Enforcement

In order for effective verbal communication to occur, the message must be clear and ______________.

• A. Present

• B. Interpreted

• C. Concise

• D. Withheld

People communicate with:

• A. The public

• B. Co-workers

• C. Supervisors

• D. Everyone who can see and hear them

Slang should always be used in order for the public to understand the message being conveyed.

• A. True

• B. False

Written communication should have all EXCEPT the following:

• A. Moderate speed of speech

• B. Correct grammar

• C. Correct punctuation

• D. Correct spelling

The individual who analyzes and interprets the message is the:

• A. Speaker

• B. Message

• C. Receiver

• D. Feedback

80% to 90% of communication comes from the words we use. The better speakers we are, the more effective we will be

• A. True

• B. False

The individual who creates the message is the:

• A. Sender

• B. Message

• C. Receiver

• D. Feedback

Verbal or nonverbal responses are:

• A. Sender

• B. Message

• C. Receiver

• D. Feedback

Communication is a one way process. The Sender and Receiver take turns as they send and receive their messages

• True

• False

Communication is only what we say.

• True

• False