Ch. 4 Personal & Professional Qualities of a Health Care Worker

How do you determine which type and color of uniform or scrubs to wear in your place of employment?

• Operating Room (OR) staff always wear green scrubs

• Follow standards established by place of employment

• You can wear the type and color of your choice depending upon your income

• Uniform should always be colorful and with print to help alleviate fear from patients

Factors that must be met to avoid interfering with the communication process are?

• avoid interruptions or distractions

• receiver must hear or receive message

• sender delivers message effectively

• speak in a low, soft voice

Nonverbal communication involves the following to convey messages or ideas

• using terms the patient can understand

• Use of feedback

• facial expressions

• eye contact

Consists of values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.

• subjective observations

• stress

• culture

• objective observations

Meaning is to show truthfulness and integrity.

• responsibility

• tact

• empathy

• honesty

This type of leader bases decisions on what is best for the group as a whole.

• laissez-faire

• democratic

• autocratic

• dictator

Barrier(s) created by cultural diversity include?

• touch

• beliefs and practices regarding health & illness

• eye contact

• language differences

This type of goal usually takes days, weeks,or months to accomplish.

• short-term goal

• long-term goal

Temperature 98.6F, Pulse 85, Respirations 15, BP 130/52

• signs

• symptoms

• objective observations

• subjective observations

Steps of an effective time-management plan include?

• break out of stress response

• take credit for a job well done

• schedule tasks

• analyze and prioritize