Communication Unit_Soft Skills to Pay Bills

this is the general term for how we give and receive information and convey our ideas and opinions with those around us

• Communication

• Argue

• Hand gestures

• Eye contact

Communication skills are not considered important to potential employers

• True

• False

Why is being specific in communication important?

• Helps us to avoid misunderstandings

• Makes sure our message is being understood by the other person

• Helps to clarify our tasks/directions

• All of the above are correct

Which of the following would be an appropriate way to greet a potential boss in the morning?

• Hey, What's up?

• Hello, How are you today?

• Hi, how's it going?

• Sup

What may be an appropriate way to congratulate a co-worker on a promotion.

• Hand shake

• Fist bump

• High five

• Hug

Being deaf or blind would be an example of this type of barrier to communication.

• Physical

• Perceptual

• Emotional

• Cultural

You are trying to show respect to someone from a Native American background so you are looking them directly in the eye. They are offended by your competitive attitude. What barrier to communication did you not understand?

• Physical

• Perceptual

• Emotional

• Cultural

An elderly customer asks you a question at the grocery store you work at. You answer with a loud voice and speak slowly using small words. This would be an example of which barrier

• Physical

• Perceptual

• Emotional

• Cultural

You strongly disagree with what your classmates are discussing and interrupt their conversation to add your opinion. Which barrier has interrupted the communication process?

• Physical

• Perceptual

• Emotional

• Cultural

Your new co-worker is from Alabama and keeps saying phrases with "y'all, soda, and ma'am" These words seem odd to you. These are examples of which barrier?

• Language

• Gender

• Interpersonal

• Generational