What're 02 main factors for ELIGIBILITY to Earn Points?.

Booking With Points and Burn 4 Stay

Redeem at the time after checked-out

Redeem without staying at the hotel

What is the Meeting Planner offer (Multi Choice)?.

An offer part of the Loyalty programme

An offer dedicated to professional event organisers

An offer for ALLs' guests whenever they have a meeting

An offer for private event organisers

What are the 4 pillars of our new brand architecture?.

Live - Work - Play - Business Accelerators

Lifestyle - Extended stay - Live - Work

Live - Love - Play - Business Accelerators

Work - Play - Business Accelerators - Experience

Accor Customer Develoment Central

What's ACDC used for (Multi Choice)?.

To personalise our guests' stay

To inform other hotels that a member didn't get one of his benefits

What are the 4 pillars of our Loyalty Programme?.

Booking with points - Burn 4 stay - Eligibility - Earn

Eligible Rates - Eligible Channels - Eligible Revenues - Eligible Stay

Eligible Channels - Eligible Rates - Save - Enjoy

Which is incorrect if the member book up to 2 rooms and would like to earn points?.

The member can earn status nights for both rooms

The member can earn status nights for the room occupied by card holder

The member can save points on both rooms' accommodation

The member should stay in one of the two rooms

When do I have to validate the BWP?.

Upon check-in and up to 7 days after check-out

Upon check-in and up to 2 days after check-out

When a stay is non-eligible, what are members entitled to?.

Earn status points but no reward points

In-hotel soft benefits such as welcome drink, but no points

If the stay is eligible all expenses will be eligible

Taxes and no-shows are never eligible

Room expenses are always eligible when a stay is eligible

Which step is mandatory during enrolment?.

Obtaining the guest formal agreement

Filling out the mailing address

How can a member use his points if not at a property level (Multi choice)?.

To pamper themselves on La Collection

With one of our numerous partners

To live Limitless Experiences, such as concerts, food festivals or sporting events

To Burn 4 stay during or upon check-out

How can a member use his points at a property level (Multi choice)?.

Present the card to reservation

Which is incorrect about Accor Plus?.

Member will receive 50% discount for F&B services at any participant outlets

Accor Plus is fully integrated with ALL

Member belongs to both programmes with one card

If member is not a LCAH member but chooses to enroll automatically granted Silver status

Which is incorrect about these types of point?.

10€ spent = Earn 1 Meeting Planner point

Courtesy points allow us to offer, as a gesture of goodwill, a compensation

Rewards Points can be earned on property as well as off-property with partners

Status Points ONLY EARN through on-site spending

KNOW IT ALL!

Authored by FO MOVENPICK

Fun, English

12th Grade

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40 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many members are in our current loyalty program (June 2019)?.

52 million members

50 million members

45 million members

40 million members

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which % of our revenue comes from Loyalty members?.

15%

25%

50%

30%

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How much more do loyalty members spend than non-members per visit on average?.

x2.1

x3.1

x1.5

x2.5

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How much more does a Platinum member spend as compared with non-members?.

x13

x15

x10

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many nights do you need to spend to become Platinum?.

90 nights = 3 months of their lives

30 nights = 1 month of their lives

60 nights = 2 months of their lives

45 nights = 1.5 month of their lives

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the benefit that everyone gets, starting from Silver?.

Spa vouchers

F&B vouchers

Drink vouchers

Stay vouchers

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What's this member card?.

GOLD

PLATINUM

SILVER

CLASSIC

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KNOW IT ALL!

How many members are in our current loyalty program (June 2019)?.

Which % of our revenue comes from Loyalty members?.

How much more do loyalty members spend than non-members per visit on average?.

How much more does a Platinum member spend as compared with non-members?.

How many nights do you need to spend to become Platinum?.

What is the benefit that everyone gets, starting from Silver?.

What's this member card?.

What's "Limitless" mean?.

What's this member card?.

What's this member card?.

Access all questions and much more by creating a free account

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