Freshworks Academy Quiz

First things first: Where can you go to get trained and certified on Freshworks Products?

• Freshworks Academy

• www.freshworks.com/academy

"I need a RAM upgrade for my laptop" – what kind of a ticket is this in Freshservice?

• Incident

• Service Request

• Problem

What is Freshworks' customer success software product called?

• Freshmarketer

• Freshsuccess

• Freshservice

Name the new Freshdesk/Freshservice feature that prevents tickets from reopening when the requester replies with a "Thank you":

• Reply detector

• Reopen Bot

• Thank you detector

Which product can you associate with the following words:

Heatmaps, Email Campaigns, CRO, Customer Segmentation.

• Freshteam

• Freshmarketer

• Freshsales

In Freshservice, _______ allows you to automate all the repetitive tasks and manual processes like assigning tickets and following up on an approval, and more.

• Priority Matrix

• Workflow Automator

• Discovery Probe

Name the new Freshdesk/Freshservice feature that enables you to create a virtual testing environment where you can test your automations and workflows before pushing it to production:

• Sandbox

• Workflow Automator

• Portal Customization

Which feature in Freshconnect lets you highlight a specific part in a ticket and lets you start a conversation with team members about it?

• Team Messaging

• Contextual Messaging

• Tagging

What is Freshworks' own agile project management software called?

• Freshteam

• Freshrelease

• Freshworks 360

With the new Field Service Management feature in Freshdesk, you can:

• Add field technicians to Freshdesk

• See the technician's availability

• Set deadlines for service tasks

• Do all 3!