Email Troubleshooting

what are the email functions?

• Shows a list of all of the messages in your mailbox by displaying the message headers

• Provides the ability to read a complete message, reply to it or forward it to other people

• Provides the ability to compose a new message and send it to the desired recipients

• Add attachments to messages you send and save the attachments from messages you receive.

• All of the above

What is a mail server?

• A mandatory application to use my browser

• The connectivity between my email and the computer

• Application that receives incoming e-mail from users and forwards outgoing e-mail for delivery

Select the right list for the Mail Server Protocols

• IMAP, POP 3, SMTP, Exchange, Youtube

• POP4, SMTP, IMAP

• IMAP, POP3,SMTP

• SMPT, IMAP, POP3

1. What is the SMTP protocol responsible for?

• Sending messages

• Receiving messages

• Password

1. When manually adding an email account, what info is required?

• Email address, incoming and outgoing mail server

• Email address/username, password, incoming and outgoing email server

• Username, IMAP, SMTP, POP3

• Exchange, IMAP, SMTP, POP3

1. What are the most common incoming mail server protocols?

• Exchange & IMAP3

• IMAP4 and POP3

• POP3 & IMAP

• Exchange & POP3

What are the 4 Windows of troubleshooting?

• Google, Network, Provisioning

• IPhone, Tower, SD , Google

• Education, Network, Hardware, Provisioning