Greetings & Titles

You greet a woman guest named Olivia Darwin aged about 45 years old who comes for lunch. What would you say?

• Good afternoon, Ms. Darwin

• Good afternoon, Ms. Olivia Darwin

• Good afternoon, ladies.

• Good morning, miss.

You greet an old man in the bar at 4 p.m. What would you say?

• Good morning, gentlemen.

• Good afternoon, sir.

• Good afternoon, gentlemen.

• Good morning, Mr.

You greet a married couple in front of the hotel at 9 p.m. What would you say?

• Good morning, Mr. and Mrs.

• Good morning, sir and good morning, madam.

• Good evening, Mr. and Mrs.

• Good evening, sir and good evening, madam.

You welcome a group of women guests who come for breakfast. What would you say?

• Good morning, miss.

• Good morning, ladies.

• Good morning, Mrs.

• Good afternoon, madam.

You welcome Justin Brown and his wife at 7 p.m.

What would you say?

• Good morning, Mr. Justin Brown

• Good evening, Mr. Brown

• Good morning, Mr. Brown and Mrs. Brown

• Good evening, Mr. Brown and Mrs. Brown

You welcome a group of guests (some men and some women) who come for lunch.

What would you say?

• Good afternoon, ladies.

• Good afternoon, gentlemen.

• Good evening, ladies and gentlemen.

• Good afternoon, ladies and gentlemen.

A woman leaves the hotel at 2 p.m.

What would you say?

• Good afternoon, madam.

• Good afternoon, miss.

• Good afternoon, ladies.

• Good morning, Mrs.

You meet 5 men in the hotel lobby at 10 a.m.

What would you say?

• Good afternoon, sir.

• Good morning, Mr.

• Good morning, gentlemen.

• Good afternoon, gentlemen.

You meet a guest named Clay Jensen who comes for dinner. What would you say?

• Good evening, Mr. Clay Jensen.

• Good evening, Mr. Jensen.

• Good evening, Mr. Clay

• Good evening, sir.

You meet a young lady named Julia Roberts aged about 21 years old at 4 p.m. What would you say?

• Good afternoon, madam.

• Good afternoon, Miss. Julia Roberts.

• Good afternoon, Miss. Roberts.

• Good afternoon, Miss. Julia