Verbal and Non-Verbal Communication

What is non-verbal communication?

• communicating with someone by using gestures

• Getting messages across with facial expressions

• Using your body language to convey something to someone else

• All of the above

Which of these is not an example of a verbal communication skill?

• The speed of our speech

• Eye contact

• Language used

• Volume of speech

Why do we have to make sure we do not speak too fast when communicating with a patient?

• They may not hear everything you've said like instructions and teaching.

• The patient may speak fast also just because you are.

• It may give the patient a migraine.

• The patient may get excited and burst into song.

Paraphrasing is....

• Repeating a patient's statement back to them exactly the way they said it.

• Asking the patient to repeat their statement again.

• Informing the patient of the process they must follow to make certain requests of staff.

• Relaying the patient's statement back to them by summarizing their words to ensure understanding.

Reading and responding to body language, using facial expressions and using silence, are all examples of what?

• Open listening

• Pretend listening

• Clarity listening

• Active listening

Examples of correctly using speech and volume skills include...

• Giving the right info, speaking at the right volume, and articulating your words.

• Speaking softly, use long pauses, and positive facial expressions.

• Keep eye contact, speaking loudly, and using the right language.

• Hold your head high, yell all your words, and keep your eyes closed.

Keeping a good posture is important because ..

• patients may be judging you

• it helps show the customer you are healthy and have a positive attitude.

• you may stretch your uniform and have to pay for another one.

• it will help the patient understand that you are a health conscious person.

The correct use of open body language includes

• demonstrating open gestures towards the client and their family.

• crossing your arms to put a barrier between you and client and their family.

• twerking while providing patient care.

• displaying cleavage while on the job.

Facial expressions, posture and eye contact are all skills in ....?

• verbal communication
• anti-verbal communication
• post-verbal communication
• non-verbal communication

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

One of the best ways to show client's you are listening is

• talking to the person next to you

• frowning at the customer

• using an appropriate amount of eye contact

• asking them to repeat what they said